Help Center

Welcome to the Wild Pines Help Center, where you can find the information you need to make your shopping experience as smooth as possible. Whether you have questions about your order, shipping, returns, or anything else, we're here to help!

Order Information

If you have any questions about your order, including shipping times, order status, or changes to your order, our team is ready to assist you. Please refer to the sections below for more detailed information:

• Order Processing: Orders are processed within 1-3 business days after you place your order.
• Order Tracking: You will receive an email with tracking information once your order has been shipped.
• Changing or Cancelling Orders: If you need to modify or cancel an order, please contact us within 24 hours of placing it. After that time, the order may already be processed or shipped.

Shipping & Delivery

We offer free standard shipping on all orders within the USA and Europe. For international orders, shipping rates may vary based on your location.

• Shipping Times: Orders within the USA typically arrive within 7 days, and orders within Europe typically arrive within 15 days.
• International Shipping: We offer international shipping to many countries. Please note that international orders may be subject to import duties or taxes.
• P.O. Box Delivery: We can ship to P.O. boxes, but certain carriers may have limitations. Contact us if you need assistance with P.O. box delivery.

Returns & Exchanges

If you are not completely satisfied with your purchase, you may return items within 30 days of receiving your order. Please ensure the items are in their original condition and packaging for a successful return.

• How to Request a Return: Contact us at wildpinesstore@gmail.com to initiate a return request.
• Refund Process: Once we receive and inspect the returned items, we will process your refund to the original payment method within 5-7 business days.
• Exchanges: If you wish to exchange an item, please return the original item and place a new order for the replacement item.

Contact Us

If you cannot find the answer you're looking for or need further assistance, please do not hesitate to contact us. We are here to help!

• Company Name: WILD PINES B-302, LLC
• Email: wildpinesstore@gmail.com
• Address: 3651 WILD PINES DRIVE, UNIT B-302, BONITA SPRINGS, FL 34134
• Phone: +1 774-225-6309